Refund & Cancellation Policy

1. Subscriptions

MiniMe and Shopfront_OS subscriptions are billed monthly in South African Rand (ZAR), in advance, and renew automatically until cancelled. Each payment covers the upcoming billing period.

2. Cancelling

You can cancel at any time by emailing info@supamanpro.com or replying STOP/CANCEL to MiniMe on WhatsApp. Cancellation stops the next renewal. Your access and MiniMe stay active until the end of the period you've already paid for — there's no lock-in and no cancellation fee.

3. Refunds on monthly fees

Because a subscription gives you access for the whole period in advance, monthly fees are generally non-refundable for the current period once it has started. You keep access until it ends.

4. When we will refund or credit

We'll issue a refund or account credit where:

• you were charged in error or charged twice;
• the service was materially unavailable for a sustained period due to a fault on our side; or
• the law (including the Consumer Protection Act, 2008) requires it.

Approved refunds are made to the original payment method, usually within 5–10 business days, processed through our payment provider.

5. Setup & once-off fees

Any setup, onboarding or once-off configuration fees are non-refundable once the work has started, since they cover time already spent building your setup.

6. Free trials

Where a free trial is offered, you won't be charged during the trial. If you don't cancel before it ends, the plan you selected begins and the normal billing and refund terms above apply.

7. Chargebacks

If you believe a charge is wrong, please contact us first — we'll sort it out quickly. Raising a chargeback without contacting us may lead to suspension while the dispute is resolved.

8. How to reach us

For any billing, cancellation or refund query, email info@supamanpro.com and we'll respond promptly. This policy forms part of our Terms of Service.